When we get complaints about noisy tenants the first thing we do is send a letter to them saying we’ve had a complaint and that we take complaints seriously etc. We don’t identify who made the complaint.


As always, rule number one is to imagine how one would rationalise the case to a PRTB adjudicator. We ask complainants to record the noise the next time it happens, for example an audio or video recording on a mobile phone. We can also rely on multiple neighbour complaints (at least three neighbours) but the vast majority of people would be able to get some sort of audio or video recording on a mobile phone. Even if we had three neighbours complaining about the noise, if it was really that bad they would be able to record something to prove it.


When we have concrete evidence we send another warning to the tenant saying we will evict them if it happens again.


We take into account the frequency and severity of the noise before sending any eviction notice. For example a couple having an argument every few months is usually just a healthy marriage. Shouting arguments are unpleasant to hear but it’s not as bad as loud music from a party. Only a recording could tell how severe noise was.


If it does happen again (third time) within a close period of time, and we get the same recordings from the complainants, we then send them an eviction notice using the appropriate wording set in legislation.

Protect your deposit!

• The full deposit is not refundable if you change your mind, because we turn away other interested parties and take down the ad. 
• Protect your deposit by sending us a snag list as soon as you move in. 
• Protect your deposit by handing back your apartment as you received it. 
• Our move-out snag lists are conducted by 3rd-party contractors. 
• Protect your deposit by returning all keys, fobs and clickers at the end of your stay, even if you bought extras from us.

Residential checklist for inspections during and between tenancies.

Entrance / corridors / store rooms

• Scratches / marks / dents / picture hooks on walls
• Check for extra / missing / damaged furniture
• Scratches / stains / burns on floor
• All light bulbs working
• Check hotpress for signs of leaks
• Clean and empty store rooms / laundry room / hot press

Kitchen

• Cleaned
• Scratches / marks / dents / picture hooks on walls
• Check for extra / missing / damaged furniture
• Cracked tiles on floor
• All light bulbs working
• Check for signs of leaks
• Clean and empty fridge / shelves / cupboards
• Clean oven / hob / extractor fan
• Check all appliances are working and undamaged

Living room

• Cleaned
• Scratches / marks / dents / picture hooks on walls
• Check for extra / missing / damaged furniture
• Scratches / stains / burns on floor
• All light bulbs working
• Curtains / blinds are undamaged and working

Bedrooms

• Cleaned
• Scratches / marks / dents / picture hooks on walls
• Check for extra / missing / damaged furniture
• Stains / burns on floor
• All light bulbs working
• Clean and empty wardrobes
• Curtains / blinds are undamaged and working
• Clean and undamaged bed base / mattress

Bathrooms

• Cleaned
• Cracked tiles on floor
• All light bulbs working
• Check for signs of leaks
• Clean and empty shelves / cupboards
• Check toilet seat / toilet handle / taps are undamaged and working
• Clean shower / bath / toilet
• Check glass / mirrors surfaces for cracks

General

• Door handles working and sturdy
• Doors fully closable
• No locks changed
• External doors lockable
• Windows working and lockable
• Check windows for cracked glass
• Paint is same colour as original
• All heaters and water heaters working
• Clean entrance / front door
• Check for any junk / furniture / appliances left behind
• All light switches and sockets working
• Check for signs of leaks in ceilings / windows